ielts preperation free material and course

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The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

ASIN‏:‎0143118447
Publisher‏:‎Penguin Books; Anniversary, Updated edition (2 November 2010)
Language‏:‎English
Paperback‏:‎352 pages
ISBN-10‏:‎9780143118442
ISBN-13‏:‎978-0143118442
Item Weight‏:‎249 g
Dimensions‏:‎12.7 x 1.57 x 19.58 cm

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